First Order 5% off Discount Code: DRKOALA5 (Except Monthly Special Products)
Free delivery for orders over HKD600

Q&A | Delivery

How long is the dispatch?

The order in stock will be dispatched the next day after receiving the payment.We handle orders from Monday to Sunday but not public holidays. If you would have requests on the dispatch day, please do not hesitate to remark in the order note or contact our support messenger twak.to or whatsapp us at 9855 1118.


What are the delivery options? How much is it?

Hong Kong

Delivery Method

Shipping Fee

Pick up at Dr. Koala retail stores

Free Delivery

SF Express - Pick up at EF Locker, S.F. Express Store, etc

Free Delivery for orders over $600


Macau

Delivery Method

Shipping Fee

SF Express

Free Delivery for orders over $600


Taiwan

Delivery Method

Shipping Fee

Hong Kong Post - Speed Post

Free Delivery for orders over HKD2200


Singapore/Malaysia

Delivery Method

Shipping Fee

SF Express

Free Delivery for orders over HKD800


Other Region ( Southern Asia/ Europe/ America/ UK)

Delivery Method

Shipping Fee

Choose when completing the order

Calculated by weight and area automatically

Free shipping or large discounts for orders over HKD800.

 


Do you ship worldwide?

Yes,we ship worldwide. The shipping is calculated by weight and is automatically when you do the check out.

 

If I choose to pick up at Dr.Koala’s retail store, can I go get it immediately after I make the order?

No, you can’t. We would send you the pick-up confirmation through whatsapp first.


Do I get notifications when the order is dispatched?

Yes, the system will notify you and provide you the tracking number through email. You may check the status a few hours later after receiving the notification.


Can I choose a time for sending out the goods?

Yes, please do not hesitate to remark in the order note or contact our support messenger twak.to or whatsapp us at 9855 1118 before the parcel is dispatched.


Can I choose a time slot for receiving the goods?

No, we do not have a timeslot. You may contact our courier if there is a prefered delivery time so they can arrange it for you.