Q&A | Orders
I cannot use the coupon code.
Please be reminded that some of the discount code cannot be applied to items under monthly special. Also, only one discount code can be applied to each order.
If you have problems when applying the discount code, please do not hesitate to reach us through our support messenger twak.to or whatsapp us at 9855 1118.
Any available discount code that can be applied in the current moment?
We have some constant discount code that can be used:
- 5% off for the first order: DRKOALA5
- Extra 10% off for orders over $2200: VIP2200
- Extra 8% off for member’s birthday: Contact our team to get the custom discount code.
- Extra discount for reviews: After you write the review, our system will send out the discount code to your email.
- Points redemption: Members can get points for each order. The points can be redeemed as koala dollars. You spend 1 dollars and you get 1 point. You can redeem 5 Koala dollars for 500 points.There is no limit and due date.
Please be reminded that the discount code cannot be applied to items under monthly special. Only one discount code can be applied to each order.
If you have problems when applying the discount code, please do not hesitate to find us through our support messenger twak.to or whatsapp us at 9855 1118.
What payment method do you accept?
We accept online payment( credit card) and offline payment ( payme, fps and bank transfer).
Besides ordering on the website, what other channels can I make orders?
Channels for ordering includes:
- whatsapp +852 9855 1118
- Facebook : Dr.Koala
- Instagram: @drkoala_hk
Our team will help you create orders but payments are done offline.
Can I cancel my order ?
Under any circumstances you can't cancel your order but you may amend it (conditions have to be fulfilled).
Can I amend my order after it is confirmed?
Before the parcel of your order is dispatched, you may amend your order under the following conditions:
- When the amount of the modified order is higher than that of the original one, you have to pay for the price difference.
- When the amount of the modified order is lower than that of the original one,Dr. Koala does not refund you the price difference.
After the parcel is dispatched, we are not able to make any changes.
If you would like to make changes now, please contact our support messenger or whatsapp +852 9855 1118.
How to check order status?
Log in your membership account, then click to ‘My account’ to check for the order status.